One Stop - Customer Service Assistant

Tesco Hungary; Urmston; On-site; GBP 20,000 - 24,000; Full time

Job summary

A subsidiary of Tesco is seeking a Customer Service Assistant for its Urmston location. You will be responsible for improving customer satisfaction, assisting with daily store operations, and ensuring a safe shopping environment. This role offers flexible work arrangements and various employee benefits.

Benefits

10% discount at One Stop

Discounts at Tesco & Tesco Cafe

20% off F&F Clothing

Discounts at Tesco Mobile

Discounts on insurance with Tesco Bank

Flexible working options

Life Assurance

Qualifications

• Experience in customer service is beneficial.
• Strong communication skills and team-oriented attitude.
• Willingness to follow safety and compliance training.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Manage day-to-day operations when necessary.

Skills

Customer-centric approach

Teamwork

Communication

Education

Above school leaver age

Job description

One Stop • Moorside Road, Urmston • Apply by 14-Jul-2025

About the Role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to provide feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to do so will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Mutual respect
• Teamwork
• Making things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres.

We are proud to be accredited as a Level 3 Disability Leader and are committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Colleague Benefits

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on selected weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance with Tesco Bank
• Discounted eye care and health checks at Vision Express and Tesco Pharmacy
• Exclusive deals and discounts through Colleague Deals
• Save as you earn scheme
• WeCare support services including online GP, mental health, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options