One Stop - Customer Service Assistant

Tesco Hungary; Towcester; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading grocery retailer in Towcester seeks a Customer Service Assistant. Your role involves providing excellent customer service, stocking shelves, and maintaining the store's appearance. Applicants must pass a background check for post office duties. This position emphasizes teamwork and a positive customer experience.

Qualifications

• Passionate about serving customers with a friendly attitude.
• Ability to follow safety and training procedures.
• Willingness to participate in community and charity events.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Stock shelves and maintain store appearance.
• Process payments and assist in various store areas.

Skills

Excellent customer service skills

Communication skills

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing natural, friendly service.
• I actively encourage customers to give feedback on their shopping experience by completing the ‘Have Your Say’ survey.
• I work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• I put into practice the training I have received to ensure safe working practices.
• I participate in seasonal, community, and charity events to create an inclusive atmosphere.
• I am knowledgeable about my store’s performance and understand my role in contributing to profit.
• I live our values, make everyone feel welcome, and follow store policies.
• I ensure I clock in and out at the start and end of my shift for accurate payment.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the Think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and compliant with legal requirements.
• If this store has a Post Office Local, your duties will include the daily operations of the post office. You will need to undertake a Post Office financial and criminal conviction background check, which must be passed to proceed with this role. If these checks fail, the job offer will be withdrawn.