One Stop - Customer Service Assistant

Tesco Hungary; Thrybergh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail store in Thrybergh is seeking a Customer Service Assistant to join their team. The role involves providing top-notch customer service, stocking shelves, and maintaining a safe and pleasant shopping environment. Join a company that prioritizes inclusivity and values its employees with various benefits including flexible working arrangements and wellness support.

Benefits

Discounts and savings schemes

Health and wellness support

Flexible working options

Qualifications

• Passion for serving customers with pride.
• Open to feedback for continuous improvement.
• Ability to handle multiple areas within the store.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in various store operations including online and stock management.
• Participate in community events and ensure a safe shopping environment.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

One Stop • Thrybergh Rotherham • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve various communities with accessible, convenient shopping options.

Accessibility and Benefits

We are committed to inclusivity and accessible recruitment. Benefits include discounts, savings schemes, health and wellness support, retirement plans, and flexible working options.