One Stop - Customer Service Assistant

Tesco Hungary; Thrapston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading retailer as a Customer Service Assistant where you will play a vital role in providing exceptional customer service while supporting daily store operations. The ideal candidate should be passionate about customer care, willing to adapt to varying tasks, and contribute positively to team dynamics. With flexible working options, this position offers an inclusive environment dedicated to employee satisfaction and community outreach.

Benefits

Employee discounts

Flexible working arrangements

Pension schemes

Insurance benefits

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and follow safety policies.
• Participate in community events and manage store operations if needed.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and are committed to inclusivity and accessible recruitment processes.

Additional Information

We value our colleagues and offer benefits such as discounts, insurance, pension schemes, and flexible working options. We are an inclusive employer, committed to providing a diverse and accessible workplace.