One Stop - Customer Service Assistant

One Stop; Thrapston; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is seeking a motivated Customer Service Assistant at their Thrapston location to enhance customer experiences and support daily operations. The role includes tasks such as providing exceptional service, stocking shelves, and maintaining a welcoming environment. Joining a dynamic team in a fast-paced retail setting, you will be an integral part of ensuring customer satisfaction and safety. Flexible working arrangements are available.

Benefits

Discounts

Insurance

Savings schemes

Flexible working options

Qualifications

• Strong customer service skills with a passion for helping others.
• Ability to work in a fast-paced environment.
• Capable of adhering to safety and legal compliance.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Ensuring safety protocols are followed.
• Potentially managing shifts in absence of managers.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

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One Stop - Customer Service Assistant, Thrapston

Client:

One Stop

Location:

Thrapston, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

89e1b408db00

Job Views:

50

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will ensure the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for payroll purposes.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working:

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About Us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, bill payments, and vending solutions. We are a subsidiary of Tesco, with stores throughout England and Wales.

Please Note:

Applicants must be above the school leaver’s age in their country. Benefits include discounts, insurance, savings schemes, and flexible working options.