One Stop - Customer Service Assistant

One Stop; Swansea; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Swansea, where you will play a crucial role in delivering exceptional service and maintaining a welcoming store environment. This position involves a variety of responsibilities, including customer interactions, stocking, and participation in community events. We support flexible working arrangements to cater to personal needs and help you thrive in your career.

Benefits

Employee discounts

Insurance benefits

Flexible working options

Qualifications

• Passion for customer service and helping others.
• Ability to work across all store areas.
• Willingness to participate in community events.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Processing payments and stocking shelves.
• Participating in seasonal and community events.

Skills

Customer service

Communication

Teamwork

Job description

Apply by 10-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining your actions to customers.
• Maintaining a clean, organized store, keeping aisles clear.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to keep everyone safe and legal.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services, including Post Office, cash machines, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, savings schemes, and flexible working options.