One Stop - Customer Service Assistant

Tesco Hungary; Stubbington; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Tesco Hungary as a Customer Service Assistant at One Stop in Stubbington. This role involves providing top-notch customer service, managing daily store operations, and ensuring a safe and welcoming environment for both customers and colleagues. With opportunities for flexible working, you will play a vital part in fostering community ties and enhancing store performance.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Various colleague discounts and savings schemes

Annual leave and retirement savings

Flexible working options

Qualifications

• Experience in customer service roles is beneficial.
• Ability to work in a fast-paced environment.
• Interest in retail and commitment to service excellence.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Stubbington 1364 • Apply by 04-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts’ start and end times for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office Local operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are committed to inclusivity, as evidenced by our Disability Leader Level 3 accreditation.

Additional Information

This role requires passing a background check for Post Office operations if applicable. We only recruit individuals who have passed school leaver’s age.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• Discounts on Tesco Mobile, insurance, eye care, and pharmacy services
• Various colleague discounts and savings schemes
• Annual leave, retirement savings, life assurance, and optional benefits such as private medical insurance and car allowance
• Flexible working options including part-time, job shares, and shift patterns