One Stop - Customer Service Assistant

Tesco Hungary; Stourbridge; On-site; GBP 19,000 - 25,000; Full time

Job summary

A well-known retail chain seeks a Customer Service Assistant in Stourbridge to enhance customer satisfaction and support store operations. Key responsibilities include providing exceptional customer service, maintaining stock levels, and ensuring a safe shopping environment. Ideal candidates should have customer service experience and a willingness to contribute to store activities. Engagement in community events is also encouraged.

Qualifications

• Experience in customer service.
• Ability to work in a fast-paced environment.
• Willingness to participate in training and community events.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Perform safety and security procedures.

Skills

Customer service

Teamwork

Communication skills

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing natural and great service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
• I stay knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and following policies.
• I ensure I clock in and out at the start and end of my shift for accurate pay.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products to customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. This requires undertaking a Post Office Financial and criminal conviction background check, which I must pass to proceed. If these checks fail, the job offer will be withdrawn.