One Stop - Customer Service Assistant

Tesco Hungary; Stockton-on-Tees; On-site; GBP 10,000 - 40,000; Full time

Job summary

A subsidiary of Tesco is looking for a Customer Service Assistant at One Stop in Stockton-on-Tees. The role requires providing excellent customer service, maintaining store appearance, and ensuring safety standards. Candidates should possess a strong commitment to customer satisfaction and teamwork.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discounted eye care and health checks

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Past school leaver age required.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean and organized store environment.
• Following security procedures and safety regulations.

Skills

Customer Service

Safety Procedures

Teamwork

Job description

One Stop • 1028 Ingelby Barwick, Stockton-on-Tees • Apply by 27-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no two days are the same.

You will play a vital role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As customer satisfaction is at the core of our values, you will continually seek ways to improve service through on-the-job coaching and feedback.

Ensuring a safe environment for both staff and customers is a key responsibility.

You will be Responsible For

• Serving customers with passion and pride, delivering natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Assisting across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Applying safety training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately at the start and end of shifts for proper pay.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of Shift Leaders or Store Managers.
• Following all training to keep safety and legal compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do
• Respectful treatment of each other
• Working together as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be past school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Exclusive colleague deals and discounts
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options