One Stop - Customer Service Assistant

Tesco; Stockton-on-Tees; On-site; GBP 10,000 - 20,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to join their team in Stockton-on-Tees. In this fast-paced role, you will provide exceptional service while engaging with customers and supporting the store's operations. The position includes flexible working arrangements and offers several employee benefits such as discounts and wellness programs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Health checks at Tesco Pharmacy

Discounted cash plans

Annual leave increases with service length

Flexible working options

Qualifications

• Must have passed school leaver's age.
• Willingness to participate in community and charity events.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Participate in all store areas including online and tills.
• Follow safety procedures and maintain compliance.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

One Stop • Ingleby Barwick • Apply by 30-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to provide feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of supervisors.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support options, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Health checks and flu jabs at Tesco Pharmacy
• Discounted cash plans and exclusive savings with various retailers
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and staggered shifts