One Stop - Customer Service Assistant

Tesco Hungary; Stevenage; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to enhance customer experience at One Stop. The role involves operational tasks like stocking shelves and processing payments, while fostering a friendly and safe environment. Successful candidates will thrive on providing service and work well in teams, while benefiting from flexible working options.

Benefits

10% discount in One Stop

Additional Tesco discounts

Clothing, mobile, insurance, and health discounts

Flexible working options

Qualifications

• Passion for serving customers with pride.
• Ability to work in a fast-paced environment.
• Commitment to safe working practices.

Responsibilities

• Provide excellent customer service and process payments.
• Maintain store appearance and manage stock.
• Follow safety procedures and policies.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, organized store, keeping aisles clear.
• Potentially running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If the store has a Post Office Local

Your duties will include managing daily post office operations, which requires passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and career stages.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other well

• We work as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include

• 10% discount in One Stop
• Additional Tesco discounts
• Clothing, mobile, insurance, and health discounts
• Flexible working options