One Stop - Customer Service Assistant

Tesco Hungary; Southwell CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Southwell is seeking a Customer Service Assistant to join their team. This role involves providing exceptional customer service, stocking shelves, and maintaining a welcoming store environment. Ideal candidates will have experience in retail and a strong commitment to customer satisfaction, ensuring a safe and organized space for both customers and colleagues.

Qualifications

• Experience in a retail environment is preferred.
• Ability to work in a fast-paced setting.
• Strong communication skills and a customer-oriented approach.

Responsibilities

• Provide excellent customer service.
• Stock shelves and process payments.
• Maintain store appearance and safety.

Skills

Customer service

Attention to detail

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, giving great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events to create a welcoming atmosphere.
6. I am knowledgeable about my store’s performance and understand my role in delivering profit.
7. I live our values, make everyone feel welcome, and follow policies.
8. I ensure I clock in and out at the start and end of my shift for accurate pay.
9. I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I follow the think 25 policy when serving age-restricted products.
11. I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
12. I work in a clean, tidy, and organized manner, keeping aisles clear.
13. At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I follow all training to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed. If these checks fail, the job offer will be withdrawn.