One Stop - Customer Service Assistant

Tesco Hungary; Southmoor; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading retail team as a Customer Service Assistant at One Stop, a subsidiary of Tesco. You will deliver exceptional service, support daily operations, and contribute to an inclusive atmosphere while enjoying various colleague benefits and flexible working options.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care via Vision Express

Qualifications

• Passion for serving customers and great service.
• Experience in retail preferred but not essential.
• Flexibility to work in different store areas.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain a clean store.
• Participate in community events and follow safety protocols.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will continuously seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, especially at self-service checkouts, and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the store in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 employees. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Colleague Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Other discounts and benefits as detailed