One Stop - Customer Service Assistant

Tesco Hungary; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, a subsidiary of Tesco, seeks a Customer Service Assistant in Southampton. The role involves delivering exceptional service, managing store operations, and ensuring a safe shopping environment. With flexible working arrangements and numerous employee benefits, this position offers a great opportunity for those passionate about customer experience.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounts at Tesco Pharmacy

Flexible working options

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.
• Willingness to participate in training and development.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and manage daily operations.
• Follow safety protocols and assist in various store areas.

Skills

Customer Service

Teamwork

Safety Compliance

Job description

One Stop • Unit 4 Park Road Freemantle • Apply by 10-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end to ensure accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks; if checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and are committed to diversity and inclusion, including being accredited as a Disability Leader Level 3.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and other exclusive savings
• Additional benefits including retirement savings, life assurance, medical insurance, and flexible working options