One Stop - Customer Service Assistant

One Stop; Sharmans Cross; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to enhance the shopping experience of our customers. You will be involved in various store operations, providing services and maintaining a welcoming environment. If you thrive in a fast-paced retail setting and are passionate about customer service, we want to hear from you. Join One Stop to make a difference in your local community.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing

Life Assurance

Private Medical Insurance

Annual leave increases with service length

Flexible working options

WeCare support services

Qualifications

• Passion for customer service.
• Ability to handle feedback positively.
• Willingness to work flexibly and collaboratively.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in stocking shelves and processing payments.
• Engage with customers to gather feedback and improve service.

Skills

Customer Service

Communication

Teamwork

Time Management

Job description

One Stop • Prospect Lane, Solihull • Apply by 24-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or checkout interventions, explaining your actions to customers.
• Keeping the store tidy and organized, ensuring aisles are clear.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day Post Office operations, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are open daily from 7 am to 10 pm, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to inclusive recruitment. For accessibility support, click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including a 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs