One Stop - Customer Service Assistant

One Stop; Scotland; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a major retail subsidiary, is seeking a Customer Service Assistant in Somerset. The role involves delivering outstanding service, managing store operations, and ensuring customer satisfaction in a dynamic retail setting. Flexible working arrangements are available, along with attractive colleague benefits.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F clothing

Flexible benefits

Insurance discounts

Qualifications

• Ability to provide excellent customer service.
• Willingness to apply safety training.
• Capable of managing shifts if necessary.

Responsibilities

• Serve customers efficiently and courteously.
• Stock shelves and maintain cleanliness of the store.
• Assist in managing store operations in the absence of supervisors.

Skills

Customer Service

Teamwork

Safety Training

Education

Above school leaver’s age

Job description

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One Stop - Customer Service Assistant, Somerset

Client: One Stop

Location: Somerset, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f1e935c9733d

Job Views: 40

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • Somerset • Apply by 26-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying safety training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls and explanations to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or other life situations.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services, including Post Office, Parcelshop, bill payments, and more.

Part of Tesco since 2003, we operate from multiple distribution centers and serve communities across England and Wales.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age requirements.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F clothing in Tesco stores
• 10% discount at Tesco Mobile and other partner discounts
• Insurance discounts, health checks, and more
• Flexible benefits including leave, savings, medical, and discounts