One Stop - Customer Service Assistant

Tesco Hungary; Sandbach; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to join its team. In this role, you will provide exceptional customer service, manage store operations, and ensure the store remains a safe and welcoming environment. Flexibility in working hours is encouraged to suit various personal circumstances.

Benefits

Colleague discounts

Insurance benefits

Health support

Flexible working options

Qualifications

• Knowledgeable about store performance and customer needs.
• Ability to maintain a clean and organized environment.

Responsibilities

• Provide excellent customer service in a fast-paced retail environment.
• Stock shelves and process payments accurately.
• Follow safety procedures and maintain store appearance.

Skills

Customer service

Teamwork

Attention to detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If your store has a Post Office Local, duties will include managing daily operations and passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances, whether you're starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are committed to inclusivity and accessibility, with accredited Disability Leader Level 3 status. We offer various colleague benefits, including discounts, insurance, health support, and flexible working options.