One Stop - Customer Service Assistant

One Stop; Salterforth; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to join their Barnoldswick store. This role requires delivering outstanding customer service, maintaining a clean store environment, and being an active contributor to the team's success. The job supports flexible working arrangements to fit various life situations and encourages community involvement through events.

Benefits

10% discount in One Stop

Discounts at Tesco and other associated brands

Insurance and health benefits

Flexible working options

Qualifications

• Passionate about serving customers.
• Able to work across various store areas.
• Flexible to manage shifts if needed.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Process payments and stock shelves.
• Ensure safety protocols are followed in all tasks.

Skills

Customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Barnoldswick

Client: One Stop

Location: Barnoldswick, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

84b0b27ac2fd

Job Views:

47

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

One Stop • BARNOLDSWICK • Apply by 18-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all work activities based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts for accurate payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, organized, and clutter-free environment.
• Potentially managing shifts in the absence of managers.
• Following all training for safety and legality.
• If applicable, operating the Post Office, including passing background checks. Failure to pass will result in withdrawal of the job offer.

Flexible Working:

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services including groceries, Post Office, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

Note:

Applicants must be above school leaver age. Refer to local regulations for specific age requirements.

Benefits include:

• 10% discount in One Stop
• Additional discounts at Tesco, F&F Clothing, Tesco Mobile, and more
• Insurance, health, and savings benefits
• Flexible working options