One Stop - Customer Service Assistant

Tesco Hungary; Royal Tunbridge Wells; On-site; GBP 18,000 - 25,000; Full time

Job summary

One Stop, part of Tesco, is searching for a Customer Service Assistant to enhance their team in Royal Tunbridge Wells. The role includes providing exceptional service, supporting store operations, and engaging with the community. Flexible working arrangements are supported, making it an exciting opportunity for those looking to start or develop their careers in retail.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health checks

Exclusive savings through Colleague Deals

Flexible working options

Annual leave increases with service

Qualifications

• Applicants must be above school leaver age.
• Experience in a fast-paced retail environment is advantageous.

Responsibilities

• Provide excellent customer service and assist in store operations.
• Stock shelves, process payments, and maintain a clean store environment.
• Participate in seasonal events and respond to customer feedback.

Skills

Customer service

Communication

Teamwork

Job description

One Stop • Tunbridge Wells • Apply by 23-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.
• If applicable, managing the day-to-day operations of the Post Office, including passing required background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of food, household essentials, and services like Post Office, cash machines, and vending solutions.

As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centers.

We are committed to inclusivity and accessibility in our recruitment process. For support, click here.

Please Note

Applicants must be above school leaver age. Find the age for your country here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options