One Stop - Customer Service Assistant

Tesco Hungary; Ross-on-Wye; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise de vente au détail dynamique est à la recherche d'un(e) Assistant(e) au Service Client pour son magasin One Stop à Ross-On-Wye. Vous serez au cœur de nos opérations, offrant un service client exceptionnel tout en gérant la présentation physique du magasin. Rejoignez-nous pour jouer un rôle clé dans notre engagement envers la qualité du service.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

Discounted eye care through Vision Express

WeCare support services

Flexible working options

Qualifications

• Passion pour le service à la clientèle.
• Capacité à travailler dans un environnement dynamique.
• Connaissance des pratiques de sécurité au travail.

Responsibilities

• Fournir un excellent service à la clientèle.
• Gérer les opérations quotidiennes du magasin.
• Maintenir un environnement de magasin propre et organisé.

Skills

Service à la clientèle

Gestion des opérations

Travail en équipe

Job description

One Stop • Ross-On-Wye • Apply by 08-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing store shifts in the absence of the Shift Leader and Store Manager.
• Following all training to keep safe and legal practices.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending solutions, and more.

Part of Tesco since 2003, we are committed to inclusivity and accessibility in our recruitment process. For support, click here.

Please Note

Applicants must be above school leaver’s age. Find your country’s age requirement here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive retailer deals
• Save as you earn scheme
• WeCare support services
• Annual leave, retirement savings, life assurance, and optional benefits
• Flexible working options