One Stop - Customer Service Assistant

Tesco; Rochester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Rochester seeks a Customer Service Assistant to enhance the shopping experience through excellent service. Responsibilities include stocking shelves, assisting customers, and maintaining store safety and cleanliness. This role offers the chance to work in a supportive environment that values community and diversity, suitable for individuals passionate about customer service.

Benefits

Flexible working options

Community involvement opportunities

Wide range of colleague benefits

Qualifications

• Passion for customer service and positive attitude.
• Ability to work across various store areas effectively.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Process payments and assist with customer inquiries.

Job description

One Stop • Rochester • Permanent • Apply by 07-Oct-2025

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. The customer is at the heart of everything we do, and you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. We welcome discussions about flexible working and will support you through your application about how we can accommodate your needs.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please note that the Careers Page contains this information.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those available at Tesco.*

Community Involvement

Being part of the community is at the heart of what we do. We support local charities and groups, partner with national organisations, and aim to give back in meaningful ways. We have raised substantial sums for good causes and supported initiatives with partners to reduce food waste and assist those in need. Our colleagues participate in activities such as events and local fundraisers to support the causes they care about.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect, and diversity and inclusion are core to our values. We support accessibility and offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. The six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. More information about our networks is available on the Careers Page.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received early.*

Responsibilities

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the “Have Your Say” survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet customers’ needs.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events to create a welcoming atmosphere.
• Being knowledgeable about store performance and understanding the part I play to help deliver profit.
• Being myself, living our values, making everyone feel welcome and following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, colleagues and customers safe by following security procedures and using safety equipment where available.
• Following the Think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to the customer.
• Working in a clean, tidy and organized manner and keeping aisles clear of congestion.
• Occasionally responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to keep myself, others and the store safe and compliant with the law.
• If the store has a Post Office Local, duties may include day-to-day Post Office operations and related background checks that must be passed to proceed with the role.