One Stop - Customer Service Assistant

One Stop; Robertsbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, a subsidiary of Tesco, seeks a Customer Service Assistant for their Robertsbridge store. The role involves providing excellent customer service, maintaining store standards, and supporting daily operations. Ideal candidates are passionate about customer service and can work flexibly in a dynamic retail environment.

Benefits

Employee discounts

Flexible working arrangements

Insurance

Medical benefits

Qualifications

• Candidates must be above school leaver age.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Providing excellent customer service in a fast-paced retail environment.
• Stocking shelves and processing payments.
• Maintaining the store’s appearance and cleanliness.

Skills

Customer service

Teamwork

Communication

Attention to detail

Flexibility

Job description

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One Stop - Customer Service Assistant, Robertsbridge

Client:

One Stop

Location:

Robertsbridge, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

62e0c52eb8f1

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. Your role is vital in ensuring smooth daily store operations and delivering a great shopping experience.

You will be responsible for:

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Working across various store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If applicable, duties will include operating the Post Office, requiring background checks for financial and criminal records, which must be passed to proceed.

Flexible Working: We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do.
• We treat each other with respect.
• We work together as one team.
• We make things easier.

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are a subsidiary of Tesco, with stores throughout England and Wales.

Please Note: Candidates must be above school leaver age. Benefits include discounts, insurance, medical, flexible working, and more.