One Stop - Customer Service Assistant

One Stop; Purton; On-site; GBP 18,000 - 24,000; Full time

Job summary

As a Customer Service Assistant at One Stop, you will support customer service and store operations in a dynamic retail environment. Your primary responsibilities will include assisting customers, ensuring the store is well-stocked and organized, and contributing to community engagement efforts. This role requires a passion for customer service and a commitment to providing an efficient shopping experience.

Benefits

10% Discount in One Stop

Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Flexible working options

Qualifications

• Ability to provide excellent customer service.
• Experience in retail or a similar environment is beneficial.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Maintain store appearance and stock shelves.
• Participate in community events.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements and encourage discussions during your application about how we can accommodate your needs, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve communities through three distribution centers.

We are committed to inclusivity, holding Disability Leader Level 3 accreditation, and providing accessible recruitment processes. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks
• Discounted cash plans and exclusive retailer discounts
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options to suit various needs