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One Stop - Customer Service Assistant

Tesco Hungary

Poole

On-site

GBP 20,000 - 25,000

Full time

3 days ago
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Job summary

A leading retail convenience business seeks a Customer Service Assistant to join One Stop, a subsidiary of Tesco. In this role, you will provide outstanding service, manage multiple store operations, and ensure safety. Ideal candidates will be passionate about customer service and team collaboration.

Benefits

10% Discount in One Stop
10% Discount at Tesco & Tesco Cafe
20% Discount on F&F Clothing
10% Discount at Tesco Mobile
20% off insurance at Tesco Bank
Discounted eye care
Other retail discounts and benefits

Qualifications

  • Experience in customer service and retail.
  • Ability to provide excellent customer service.
  • Willingness to adhere to safety standards.

Responsibilities

  • Provide excellent customer service in a fast-paced environment.
  • Process payments and stock shelves.
  • Maintain store appearance and safety.

Skills

Customer service
Attention to detail
Organisation
Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

  • I know my customers and serve them with passion and pride, providing great natural service.
  • I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
  • I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
  • I put into practice the training I have received to ensure we work safely.
  • I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
  • I stay knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
  • I am myself, live our values, make everyone feel welcome, and follow our policies.
  • I ensure I clock in and out at the start and end of my shift to be paid accurately.
  • I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
  • I follow the think 25 policy when serving age-restricted products.
  • I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
  • I work in a clean, tidy, and organized manner, keeping aisles clear.
  • At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
  • I follow all training to keep myself, others, and the store safe and legal.
  • If this store has a Post Office Local, my duties will include the day-to-day operations of the post office, requiring passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes. Talk to us during your application about how we can support.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, and more.

We are part of Tesco, operating as a separate business with support from our distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

  • 10% Discount in One Stop
  • 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
  • 20% Discount on F&F Clothing in Tesco Stores
  • 10% discount at Tesco Mobile
  • 20% off insurance at Tesco Bank
  • Discounted eye care through Vision Express
  • Other retail discounts and benefits
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