One Stop - Customer Service Assistant

Tesco Hungary; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retail chain as a Customer Service Assistant, contributing to excellent service in a dynamic environment. Engage with customers, support store operations, and participate in community events. The role emphasizes flexibility and teamwork to enhance the shopping experience.

Qualifications

• Previous customer service experience is preferred.
• Ability to work in a fast-paced environment.
• Strong commitment to safety and legal compliance.

Responsibilities

• Provide excellent customer service.
• Stock shelves and maintain store appearance.
• Process payments and assist on self-service checkouts.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

One Stop • Peterborough Parnwell • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to provide feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.

If applicable, duties will include managing the Post Office Local, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring responsibilities, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier