One Stop - Customer Service Assistant

Tesco Hungary; Northampton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a leading retail company as a Customer Service Assistant at One Stop in Northampton. You will deliver top-notch customer service while managing store operations and ensuring a safe shopping environment. The role offers flexibility and various benefits including discounts at Tesco. If you thrive in fast-paced settings and enjoy engaging with customers, apply now to be part of an inclusive team committed to service excellence.

Benefits

10% Discount in One Stop

15% Discount at Tesco & Tesco Cafe on 4 weekly pay weekends

20% Discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted cash plans and exclusive savings

Qualifications

• Must be above school leaver’s age.
• Experience in customer service is beneficial.

Responsibilities

• Provide excellent customer service and ensure store operations run smoothly.
• Maintain safety and cleanliness in the store.
• Handle customer feedback and assist in various store areas.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

One Stop • Stanhope Road Northampton • Apply by 14-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and always following our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for my hours worked.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training received to keep everyone and the store safe and legal.
• If this store has a Post Office Local, duties include the daily operations of the post office, requiring a Post Office Financial and criminal conviction background check. Failure in these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support options, click here.

Please Note

Applicants must be above the school leaver’s age. For details, click here.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, exclusive savings, retirement schemes, life assurance, and more