One Stop - Customer Service Assistant

Tesco Hungary; North Kesteven; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail chain in North Kesteven is looking for a Customer Service Assistant to join their team at One Stop. In this dynamic role, you will deliver top-notch customer service, manage stock, and maintain store standards. The ideal candidate has a passion for customer service and is ready to thrive in a busy retail environment. Training will be provided, and you'll play a crucial part in ensuring a safe and welcoming store for all.

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced retail environment.
• Knowledge of store performance and readiness to improve it.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and process payments efficiently.
• Participate in safety practices and training.
• Assist with self-service checkout interventions.

Skills

Customer focus

Teamwork

Communication

Organizational skills

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and always following our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. Therefore, I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.