One Stop - Customer Service Assistant

Tesco Hungary; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company is looking for a Customer Service Assistant at One Stop. You'll engage with customers daily, ensuring their shopping experience is positive while managing store operations like stock replenishment and safety guidelines. This role reflects the company's dedication to service, quality, and team collaboration.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Exclusive deals with various retailers

Flexible working options

Qualifications

• Passion for serving customers and ability to handle feedback.
• Willingness to follow safety protocols.
• Flexible working arrangements available.

Responsibilities

• Providing excellent customer service in a retail environment.
• Stocking shelves and maintaining store appearance.
• Handling transactions and following security procedures.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • One Stop Prudhoe • Apply by 31-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing daily post office operations, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process so we can accommodate your circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others as you wish to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and more, to serve local communities.

As a Tesco subsidiary, we operate independently, supporting our stores from three distribution centers. Our stores are open seven days a week, from 7 am to 10 pm.

We are committed to inclusivity, holding Disability Leader Level 3 accreditation, and provide accessible recruitment processes. For support, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including 24/7 GP access and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options, including part-time, job shares, and more