One Stop - Customer Service Assistant

Tesco; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is looking for a Customer Service Assistant to provide excellent service in a fast-paced retail environment. Responsibilities include customer interaction, stocking shelves, and ensuring store safety. The position offers flexible working arrangements and a range of colleague benefits.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and health services

Other staff discounts and benefits

Qualifications

• Experience in a customer-facing role is beneficial.
• Must be above school leaver age.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Maintain store organization and safety.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Featherstone • Apply by 09-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding the store’s performance, your role in it, and how to contribute to profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we are committed to inclusivity and accessibility, with accreditation at Disability Leader Level 3. We aim to provide a welcoming environment for all applicants.

Please Note

Applicants must be above school leaver age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services
• Other staff discounts and benefits including savings schemes, health support, and flexible working options