One Stop - Customer Service Assistant

Tesco Hungary; Monmouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop, une filiale de Tesco, recherche un Customer Service Assistant pour rejoindre son équipe. Vous serez essentiel dans la gestion des opérations quotidiennes, offrant un service client exceptionnel et contribuant à créer un environnement de magasin accueillant. Ce poste promet une variété de tâches où chaque journée est unique, tout en vous impliquant dans des événements communautaires et en pratiquant la sécurité au travail.

Benefits

10% Discount in One Stop

10-15% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco

Discounts on Tesco Mobile, Tesco Bank, Vision Express, and more

Qualifications

• Doit avoir atteint l'âge légal de finir l'école.
• Être prêts à travailler dans un environnement dynamique.

Responsibilities

• Servir les clients avec passion et fierté.
• Maintenir l'environnement de la boutique propre et organisé.
• Participer aux événements communautaires et caritatifs.

Skills

Service client

Travail d'équipe

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in absence of Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If your store has a Post Office Local, your duties will include managing daily operations and passing necessary background checks for the Post Office role.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate your life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are committed to inclusivity and accessible recruitment, accredited as a Disability Leader Level 3. For support details, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10-15% Discount at Tesco & Tesco Cafe
• 20% Discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, Tesco Bank, Vision Express, and more