One Stop - Customer Service Assistant

Tesco Hungary; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

Tesco recherche un Assistant Service Client au sein d'une de ses succursales One Stop à Milton Keynes. Le candidat idéal contribuera à un environnement de vente au détail dynamique, garantissant un excellent service à la clientèle, tout en maintenant l'organisation et la propreté du magasin. Un engagement envers les valeurs d'inclusivité et de respect est essentiel, ainsi qu'une capacité à gérer des opérations quotidiennes et des interactions avec les clients.

Benefits

Discounts

Insurance

Flexible working options

Qualifications

• Capacité à fournir un service client exceptionnel dans un environnement dynamique.
• Compétences en communication et capacité à traiter les retours des clients.
• Est à l'aise avec les tâches de réapprovisionnement et de caisse.

Responsibilities

• Assurer un service clientèle de qualité et ranger les produits.
• Participer à des événements communautaires pour renforcer l'inclusivité.
• Vérifier la sécurité et le respect des politiques lors de la vente de produits réglementés.

Skills

Customer Service

Teamwork

Problem Solving

Job description

One Stop • Milton Keynes • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always be a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback through the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office operations, including passing background checks for criminal and financial checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for family, nearing retirement, or pursuing other life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Accessibility and Benefits

We are committed to inclusive recruitment and support for accessibility. Benefits include discounts, insurance, savings schemes, and flexible working options to suit your needs.