One Stop - Customer Service Assistant

Retail Human Resources plc; Midsomer Norton; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading retail company in Midsomer Norton is seeking a Customer Service Assistant to enhance customer service experiences and manage day-to-day store operations. Ideal candidates should possess strong customer service skills, be adaptable in a fast-paced environment, and demonstrate teamwork. The role offers flexible working arrangements and a commitment to community involvement.

Benefits

Flexible working arrangements

Community involvement opportunities

Inclusive workplace environment

Qualifications

• Ability to provide excellent customer service in a retail environment.
• Must be able to follow safety and operational procedures.
• Good communication skills to encourage customer feedback.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Advise customers to complete feedback surveys.
• Maintain a clean and organized store environment.

Skills

Customer service skills

Teamwork

Problem-solving

Job description

Overview

Location: 130 - 133 high St, Midsomer Norton

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Be knowledgeable about your customers, serving them with passion and pride, giving great natural service.
• Encourage customers to provide feedback on their shopping trip through completing the “have your say” survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of customers.
• Apply trained processes to ensure work is completed in a safe manner.
• Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• Understand store performance and the part you play in delivering profit.
• Follow values, policies, and contribute to an inclusive and welcoming environment.
• Clock in and out at the start and end of shifts to ensure accurate payment of hours worked.
• Maintain safety by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Work in a clean, tidy and organized manner, keeping aisles clear of congestion.
• May be required to run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep yourself, others and the store safe and compliant.
• If the store has a Post Office Local, duties will include day-to-day Post Office operations; you will be required to pass a Post Office Financial and criminal conviction background check. If checks fail, the offer may be withdrawn.

What’s in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. We’re proud to give back in meaningful ways, including partnerships with FareShare and Olio.

Diversity & Inclusion

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates diverse backgrounds and experiences. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

One Stop maintains that we reserve the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage early applications.

About us

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to an inclusive culture and to providing equal opportunities for all colleagues. We promote a blended working week and flexible arrangements where possible.

Note: If you are successful, your offer will be conditional upon providing your bank account details on your agreed start date. We are committed to a fully inclusive and accessible recruitment process.

For accessibility information, please visit the Tesco Careers site.