One Stop - Customer Service Assistant

One Stop; Middlesbrough; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join their Middlesbrough team. The role involves ensuring excellent customer service, stocking shelves, and maintaining a safe working environment. Ideal candidates will have a passion for serving customers and experience in retail.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Access to exclusive deals through Colleague Deals

Incremental annual leave based on service

Flexible working options

Qualifications

• Passion for serving customers and providing natural service.
• Ability to encourage customer feedback.
• Experience in a retail environment is beneficial.

Responsibilities

• Serve customers with passion and pride.
• Stock shelves and maintain store appearance.
• Run shifts in the absence of managers.

Skills

Customer Service

Teamwork

Safety Practices

Job description

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One Stop - Customer Service Assistant, Middlesbrough

Client: One Stop

Location: Middlesbrough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ee42b29a50eb

Job Views: 7

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

One Stop • Middlesbrough • Apply by 07-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profitability.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for shift payments.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to fit your life, whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we are a separate business with support from three distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% Discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Access to exclusive deals and savings through Colleague Deals
• Save as you earn scheme
• WeCare support services
• Incremental annual leave based on service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options