One Stop - Customer Service Assistant

Tesco; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant to enhance the customer experience at One Stop. This role involves various store tasks, from customer service to maintaining operations, in a friendly and inclusive environment. Ideal candidates should demonstrate strong communication skills and a passion for serving others.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care and health checks

Exclusive savings with various retailers

Qualifications

• Must be above school leaver age.
• Knowledgeable about customer service processes.

Responsibilities

• Providing excellent customer service and assisting customers.
• Maintaining a safe and organized store environment.
• Participating in store initiatives and community events.

Skills

Customer service

Teamwork

Communication

Organization

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all received training to ensure safety and legal compliance.
• If applicable, duties will include the operation of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process, whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other well

• We work as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are committed to an inclusive recruitment process and are proud to be Disability Leader Level 3 accredited. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on specific weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks
• Exclusive savings with various retailers and services