One Stop - Customer Service Assistant

Tesco Hungary; Melton Mowbray; On-site; GBP 19,000 - 22,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant in Melton Mowbray. This role involves delivering exceptional customer service, maintaining store standards, and engaging with the community. With a focus on customer satisfaction, you will play an integral part in daily store operations and contribute to a welcoming atmosphere.

Benefits

Employee discounts

Health and wellbeing services

Pension schemes

Flexible working options

Qualifications

• Passion for serving customers and enhancing their shopping experience.
• Ability to apply training for safe working practices.
• Willingness to work flexible hours.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback and maintain a clean store.
• Manage daily operations in the absence of managers.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Melton Mowbray • Apply by 31-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office and passing necessary background checks.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

As a subsidiary of Tesco since 2003, we operate independently from our support centre in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

Accessibility and Benefits

We are committed to an inclusive recruitment process and support accessibility. Benefits include discounts, health and wellbeing services, pension schemes, life assurance, and flexible working options.

Please Note: We only recruit individuals who have passed the school leaver’s age. For more info, click here.