One Stop - Customer Service Assistant

One Stop; Meldreth; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enrich the shopping experience of customers. You will engage in various store activities, ensuring safety and service excellence while contributing to an inclusive environment. Flexible working hours are supported to accommodate different life situations.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

WeCare support services

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Knowledge of safe working practices and customer service.
• Ability to participate in events and collaborate with the team.

Responsibilities

• Provide excellent customer service across various store areas.
• Stock shelves and maintain store appearance.
• Participate in community events and follow safety policies.

Skills

Customer service

Teamwork

Communication

Responsibility

Education

School leaver's age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create a great inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment, keeping aisles clear.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If the store has a Post Office Local, duties will include the daily operations of the post office, requiring passing a background check for financial and criminal records. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores open seven days a week, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, vending solutions, and more.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessible recruitment, accredited as a Disability Leader Level 3. For support options, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including 24/7 online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs