One Stop - Customer Service Assistant

One Stop; Marston Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join their team in Marston Green. In this fast-paced retail environment, you will be responsible for providing excellent customer service, stocking shelves, and maintaining the store’s appearance. We're committed to inclusivity and flexible working arrangements to support your needs.

Benefits

10% discount in One Stop

10-15% discount at Tesco & Tesco Cafe

20% discount on F&F clothing in Tesco stores

10% discount at Tesco Mobile

20% off insurance through Tesco Bank

Discounted eye care via Vision Express

Colleague discounts and savings schemes

Qualifications

• Applicants must be above school leaver age.

Responsibilities

• Provide excellent customer service across all store areas.
• Encourage customer feedback and participate in community events.
• Maintain store appearance and safety protocols.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Marston Green • Apply by 11-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office and passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during your application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

We are committed to inclusivity and accessible recruitment. For support, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Benefits

• 10% discount in One Stop
• 10-15% discount at Tesco & Tesco Cafe
• 20% discount on F&F clothing in Tesco stores
• 10% discount at Tesco Mobile
• 20% off insurance through Tesco Bank
• Discounted eye care via Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plans, colleague discounts, savings schemes, and more