One Stop - Customer Service Assistant

Tesco Hungary; Mansfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Rejoignez l'équipe de One Stop en tant que Customer Service Assistant, où vous offrirez un service client exceptionnel tout en participant aux opérations quotidiennes du magasin. Vous jouerez un rôle clé pour garantir un environnement de magasin propre et organisé, tout en servant nos clients avec passion. Ce poste offre flexibilité et une variété de tâches dans un cadre dynamique.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discounted health checks and flu jabs at Tesco Pharmacy

Annual leave increases with service length

Qualifications

• Passionné par le service à la clientèle.
• Capacité à travailler dans un environnement dynamique.
• Connaissance des procédures de sécurité.

Responsibilities

• Fournir un excellent service client dans un environnement de vente au détail.
• Gérer les opérations quotidiennes du magasin, y compris le réapprovisionnement.
• Travailler en collaboration avec l'équipe pour atteindre les objectifs.

Skills

Service client

Travail en équipe

Flexibilité

Education

Âge minimum recruteur

Job description

One Stop • Mansfield 2698 • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to keep everyone safe and legal.
• If the store has a Post Office Local, duties will include daily operations of the post office, requiring a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility

We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, click here.

Note

We only recruit individuals who have passed the school leaver’s age. Find your local school leaver age here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks and flu jabs at Tesco Pharmacy
• Discounted cash plan through Simply Health
• Exclusive deals and discounts through Colleague Deals & Discounts
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more