One Stop - Customer Service Assistant

One Stop; Malvern; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail convenience business is seeking a Customer Service Assistant in Malvern. The role involves providing excellent customer service, maintaining store appearance, and assisting with various store operations. Ideal candidates will have strong communication skills and a positive attitude. Join a team dedicated to delivering exceptional service in a fast-paced retail environment.

Benefits

Inclusive recruitment process

Potential career progression

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Basic understanding of retail operations.

Responsibilities

• Provide exceptional customer service in-store.
• Maintain store appearance and stock levels.
• Participate in community and charity events.

Skills

Customer service

Team collaboration

Problem-solving

Adaptability

Job description

One Stop • 120A Poolbrook Road, Malvern • Apply by 27-Sep-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially overseeing shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day post office operations, including passing necessary background checks.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a range of food, household essentials, and services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating from three distribution centers, with stores throughout England and Wales.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.