One Stop - Customer Service Assistant

Tesco Hungary; Madeley; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop, a subsidiary of Tesco, as a Customer Service Assistant. In this role, you will provide excellent customer service, maintain store operations, and assist in various tasks to ensure a positive shopping experience. With flexible working options and a commitment to inclusive practices, this position offers opportunities to thrive in a dynamic retail environment.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care via Vision Express

Discounts at Tesco Pharmacy

Cash plans and exclusive retailer discounts

Qualifications

• Must be past school leaver age.
• Ability to provide excellent customer service.
• Flexible working arrangements supported.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Possibly manage shifts in absence of leadership.

Skills

Customer Service

Teamwork

Communication

Education

Past school leaver

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure proper payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support details, please click here.

Please Note

Applicants must be past school leavers age. For details, click here.

Benefits include

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plans, exclusive retailer discounts, and more