One Stop - Customer Service Assistant

Tesco Hungary; Lytham St Annes; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Assistant at one of its stores in Lytham St Annes. This role involves ensuring customer satisfaction, maintaining the store's cleanliness, and possibly managing a Post Office. Applicants should possess strong communication skills and a commitment to safety while providing excellent service.

Benefits

Colleague discounts

Flexible working options

Insurance benefits

Qualifications

• Knowledge of safety protocols and ability to follow security procedures.
• Experience in customer service appreciated.
• Ability to handle cash and manage a Post Office if qualified.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Engage with customers to gather feedback and improve service.
• Support various in-store tasks including online orders and stock routines.

Skills

Customer Service

Safety Procedures

Teamwork

Job description

One Stop • 140-142 St Albans Road, Lytham St Annes • Apply by 01-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of your shift for proper payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality in the store.
• If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and are committed to inclusivity, evidenced by our Disability Leader Level 3 accreditation. We offer an accessible recruitment process and various colleague benefits such as discounts, insurance, savings schemes, and flexible working options.