One Stop - Customer Service Assistant

Tesco Hungary; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in Liverpool is seeking a Customer Service Assistant to enhance customer experience in a dynamic environment. Responsibilities include providing excellent service, stocking shelves, managing payments, and conducting post office operations if applicable. This role requires strong communication skills and a passion for customer satisfaction. Join us in making a positive impact in our store.

Qualifications

• Passionate about providing excellent customer service.
• Ability to work in a fast-paced retail environment.
• Willingness to participate in training and community events.

Responsibilities

• Provide excellent customer service in store.
• Stock shelves and maintain store appearance.
• Process payments and ensure safe working practices.
• Run shift in absence of Shift Leader/Store Manager.
• Conduct daily operations of the post office when applicable.

Skills

Customer service skills

Communication skills

Attention to detail

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing natural, great service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• I put into practice the training I have received to ensure safe working practices.
• I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
• I am knowledgeable about my store's performance, understand my role, and know what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome, and follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the daily operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.