One Stop - Customer Service Assistant

Tesco Hungary; Littleport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant in Littleport. This role involves providing excellent customer service in a fast-paced environment, participating in various store operations, and engaging with the community. Join a supportive team with flexible working options and numerous employee benefits.

Benefits

Discounts on store purchases and Tesco products

Health and insurance benefits

Flexible working options

Retirement and savings schemes

Wellbeing and support services

Qualifications

• Applicants must be above school leaver age.

Responsibilities

• Serving customers with passion and pride.
• Stocking shelves and maintaining store appearance.
• Processing payments and following safety procedures.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Littleport • Apply by 09-Aug-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where each day offers new challenges.

What is in it for you

Enjoy a dynamic work environment, flexible working options, and a range of employee benefits including discounts, healthcare, and retirement plans.

Job Description

As a Customer Service Assistant, you will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will focus on enhancing customer experience through on-the-job coaching and feedback, ensuring the store remains a safe and welcoming environment.

You will be Responsible For

• Serving customers with passion and pride, delivering natural, great service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and working collaboratively to meet goals.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Keeping the store organized and aisles clear.
• Potentially managing shifts in the absence of managers.
• Completing all relevant training to ensure safety and compliance.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do
• Respectful treatment of each other
• Working together as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to inclusivity and accessible recruitment processes. For support options, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Employee Benefits

• Discounts on store purchases, Tesco products, and services
• Health and insurance benefits
• Flexible working options
• Retirement and savings schemes
• Wellbeing and support services