One Stop - Customer Service Assistant

Tesco Hungary; Lincoln; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading supermarket chain in the UK seeks a Customer Service Assistant for their Lincoln store. Ideal candidates will provide top-notch customer service, assist with stock replenishment, and ensure compliance with safety standards. You will be encouraged to engage customers for feedback and help create a welcoming shopping experience. This role requires multitasking and proactive communication skills. The successful candidate will work in a dynamic retail setting with varied responsibilities.

Qualifications

• Excellent communication skills to interact with customers effectively.
• Ability to handle transactions and stock replenishment efficiently.
• Commitment to following safety protocols in a retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments accurately.
• Ensure safety procedures are followed during operations.

Skills

Customer service skills

Ability to manage multiple tasks

Responsibility in safety procedures

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and always following our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for my hours worked.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the 'think 25' policy when serving age-restricted products to customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.