One Stop - Customer Service Assistant

One Stop; Laverstock; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to join their team in Laverstock. The role involves providing excellent customer service, processing transactions, stocking shelves, and maintaining a tidy store environment. This position requires a passion for customer service and the ability to work in a dynamic retail setting.

Benefits

Flexible working arrangements

Employee discounts

Health services

Qualifications

• Passion for providing excellent service.
• Ability to work in a fast-paced retail environment.
• Willingness to follow safety procedures.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Processing payments and stocking shelves.
• Ensuring safety protocols are followed.

Skills

Customer Service

Communication

Teamwork

Job description

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Client:

One Stop

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d18d05a58b7e

Job Views:

7

Posted:

19.08.2025

Expiry Date:

03.10.2025

Job Description:

One Stop • Laverstock Salisbury • Apply by 06-Jun-2025

About the role - What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety based on training received.
• Participating in seasonal, community, and charity events.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding to assistance calls or interventions on self-service checkouts.
• Keeping the store tidy and organized.
• Potentially managing the shift in absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything
• Respectful treatment of each other
• Working as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.

Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more. T&Cs apply.