One Stop - Customer Service Assistant

One Stop; Knott End-On-Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to support daily operations. This role focuses on delivering exceptional customer service in a fast-paced environment, maintaining store standards, and participating in community events. Ideal candidates will demonstrate strong teamwork skills and a commitment to health and safety.

Benefits

10% discount in One Stop and Tesco stores

20% discount on F&F Clothing in Tesco

Discounts on Tesco Mobile and insurance

Additional benefits like pension and medical insurance

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in a fast-paced retail environment.
• Flexibility in working arrangements.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Follow safety procedures and assist in various store areas.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety-aware work by applying training received.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding swiftly to assistance calls, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training to ensure safety for all.
• If applicable, duties include managing the Post Office operations, requiring passing a background check; if failed, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more, to serve local communities.

We are committed to inclusivity, holding Disability Leader Level 3 accreditation, and offer accessible recruitment processes.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include

• 10% discount in One Stop and Tesco stores
• 20% discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, insurance, eye care, and more
• Additional colleague benefits such as pension, life assurance, medical insurance, and flexible working options