One Stop - Customer Service Assistant

Tesco Hungary; Kingston upon Hull; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant where you will provide excellent service, maintain store appearance, and support operations. This role plays a crucial part in our commitment to serve customers and communities better every day. Benefit from discounts at One Stop and Tesco, alongside flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Health plans and savings with retailers

Retirement savings and life assurance

Qualifications

• Passionate about serving customers and providing great service.
• Knowledgeable about store performance and operational standards.

Responsibilities

• Stock shelves and assist customers in a fast-paced retail environment.
• Encourage customer feedback and maintain a clean store.
• Run shifts in the absence of Shift Leader.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties will include managing daily operations of the post office, which requires passing a background check for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Please discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, vending solutions, and more.

We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation. For support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy including flu jabs
• Discounted health plans and exclusive savings with various retailers
• Additional benefits such as retirement savings, life assurance, private medical insurance, and flexible working options.