One Stop - Customer Service Assistant

Tesco Hungary; Kesgrave; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant in Kesgrave. In this role, you'll provide excellent service, manage payments, and uphold store standards. Joining the team means being part of a supportive environment committed to customer satisfaction and employee welfare.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services

Annual leave increases with service length

Qualifications

• Must be above school leaver age.
• Background check may be required if Post Office duties are performed.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments efficiently.
• Participate in seasonal community events.

Job description

One Stop • Kesgrave 1546 • Apply by 27-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.

If this store has a Post Office Local, duties will include daily operations of the Post Office, requiring a background check which you must pass. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, vending, and more.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plan through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, phased retirement, and shift patterns