One Stop - Customer Service Assistant

One Stop; Kesgrave; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, part of Tesco, is seeking a Customer Service Assistant for its Kesgrave location. This role involves providing exceptional customer service, handling store operations, and participating in community events. The position supports flexible working arrangements to enhance work-life balance.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Café

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance through Tesco Bank

Discounted eye care via Vision Express

Qualifications

• Understanding customer needs and providing excellent service.
• Applying training to ensure safety and compliance.
• Participating in team and community engagement.

Responsibilities

• Stocking shelves, processing payments, and maintaining store appearance.
• Encouraging customer feedback and following safety procedures.
• Managing the shift in absence of leadership.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Kesgrave 1546 • Apply by 18-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate your situation.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance through Tesco Bank
• Discounted eye care via Vision Express
• Various discounts at Tesco Pharmacy
• Cash plans, savings schemes, and more