One Stop - Customer Service Assistant

TN United Kingdom; Kempston; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you'll engage with customers daily, ensuring they receive top-notch service while maintaining store operations. You'll have the opportunity to work flexibly, participate in community events, and contribute to a positive shopping experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about customer satisfaction. Be part of a company that values respect, teamwork, and inclusivity, and help us create a welcoming atmosphere for all.

Benefits

Colleague Discounts

Health and Insurance Benefits

Flexible Working Options

Retirement and Life Assurance Schemes

Support Services including WeCare

Qualifications

• Experience in a customer service role is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Encourage customer feedback and manage shifts if needed.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Kempston

Client: Tesco

Location: Kempston, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b4348f364f25

Job Views: 2

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for everyone.

Responsibilities:

• Serve customers with passion and pride, providing natural and great service.
• Encourage customer feedback through surveys.
• Work across various store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profitability.
• Live company values, follow policies, and create an inclusive environment.
• Accurately clock in and out for shifts.
• Follow security procedures, wear safety equipment, and serve age-restricted products responsibly.
• Respond promptly to assistance calls and maintain a clean, organized store environment.
• Potentially manage shifts in the absence of supervisors.
• If applicable, undertake responsibilities related to the Post Office operations, including passing background checks.

Flexible Working: We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and the planet better every day.

Values:

• Customer-centric approach
• Respect and kindness
• Teamwork
• Simplifying processes

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. As a Tesco subsidiary since 2003, we are committed to an inclusive culture and accessible recruitment processes.

Benefits:

• Colleague discounts
• Health and insurance benefits
• Flexible working options
• Retirement and life assurance schemes
• Support services including WeCare

Our vision is to become every customer's favorite way to shop, emphasizing responsibility and sustainability. We celebrate diversity and are committed to equal opportunities and accessibility.